About us

As part of a global company, Tunstall Healthcare is the market leader of telecare and telehealth solutions. Tunstall's assistive technologies, including emergency medical alarms, aid people with additional needs to maintain their independence, confidence and the ability to live in their own home. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families.

What there is

• That feel-good feeling to help people who need it
• Great training and onboarding to the team
• Amazing and supportive leaders

Purpose of the role

We have a part-time role available who will join a unified team of operators supporting a wonderful group of clients. The position is an over the phone client-facing role, which is vital for us to provide the excellent customer service and support our clients require. This role can be fast paced and requires quick thinking and resilience to help our clients get they help they need. This role is worked on a rotating 24/7 roster. 

Responsibilities

• Answer a variety of medical alarm activations, from emergency assistance calls to general testing and troubleshooting
• Provide reassurance and peace of mind to our customers and their family members
• Notify the emergency services and communicate critical emergency details
• Following protocols and processes based on individual client needs

Experience and Requirements

• Engaging 'people person' with the ability to demonstrate empathy
• Proven experience in customer service and exceptional listening skills
• Excellent resilience, quick reaction time and attention to detail
• Computer literate, ability to pick up new systems quickly and accurate typing skills
  
• First aid certificate, or willing to get one
• A team player who will add to our already amazing workplace culture
• Someone who is looking for the long-term career stability that we can provide

Flexibility

The role is a permanent part-time position working 30.4 hours per week across a 24/7 roster. Our busiest times of day are 8am to 11am on weekdays, however, given that we are a 24/7 business, we have shifts to suit most people, so please let us know what hours and days suit and we will see if we can make that work! 

Penalty rates apply when rostered to work unsociable hours, for the entire shift! Rosters are released a month in advance so time off can be planned in advance with this in mind.

This role is required to be worked in the office during business hours for the initial training period of approximately 4 weeks (dependent on progress of the individual). Full training takes about 3-6 months working a 24/7 roster in the office, after which we happily offer hybrid remote working opportunities for some people, with up to 50% of rostered shifts able to be worked remotely. To be considered to work in a hybrid role, the candidate needs to have their training marked as competent by the Team Leader, a strong work ethic, suitable computer equipment and good internet access at their homes.

Why us?

• Hybrid flexible remote working opportunities, once trained
• Above Award rates paid
• 5 Weeks' Annual Leave for shift workers
• Great induction and orientation process to welcome you onboard
• Free onsite and close-by street parking
• Opportunities for training and development
• Fun and regular staff events - we love food!
• Onsite gym and coffee machine
• Instant and yearly recognition awards
• Warm and friendly culture
• Free counselling service
• Discounts and benefits

Diversity & Inclusion

We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. At Tunstall you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. Each Tunstall colleague has a superpower…they’re unique. No one else is them, and we think that’s special. Come and join our mission and be part of our team, our One Tunstall team.

To be successful, candidates must have the appropriate work eligibility rights and are required to complete a Police check, NDIS Check and Blue Card, which can be organised and paid for by us.