About us

As part of a global company, Tunstall is the market leader of telecare solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live safely in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families with our emergency medical devices and 24/7 call centre support.

Purpose of the role

Sitting in the Customer Service team, the Senior Data Entry Administrator is the first point of contact for the team regarding the data entry and digital filing function, by delivering high-quality training, maintaining accuracy and efficiency in data processes, and ensuring daily operations run smoothly. Acting as a mentor and role model, the Senior Data Entry Administrator ensures all team members are equipped to meet service level agreements, adapt to system or process updates, and uphold organisational values through consistent, high-standard administrative support.

What there is

• That feel-good feeling to help people who need it
• Great training and onboarding into the team
• Amazing and supportive leaders
• Secure a part-time role - 22 hours per week, which is worked during business hours.
• Hybrid working opportunities for the right people who have suitable home equipment (once fully trained).

Responsibilities

• Creating client files, updating personal information, and providing general administrative support as required
• Driving continuous improvement in data management practices by finding operational effectiveness and efficiencies 
• Be the main contact within the Data function to ensure effective coordination and completion of workload, ensuring all tasks are completed with a high level of accuracy
• Prepare and provide high-quality ongoing data training requirements for the team and keep them up to date on any updates to systems, products or protocols
• Coach others in the team with data functions so they are able to assist with the Senior duties to:
  • Prepare and sort documents for data entry
  • Enter and update data into the database - checking to ensure the accuracy of the data that has been inputted 
  • Resolve discrepancies in information and obtain further information for incomplete documents
  • Respond to information requests from internal and external stakeholders

The successful candidate will have:

• Experience in data entry and administration
• Excellent attention to detail
• Computer literate with the ability to pick up new systems quickly
• Ability to work autonomously and be goal-focused
• Great communication skills

Why us?

• Above Award rates paid
• Hybrid working opportunities (for the right people who have suitable home equipment and once fully trained)
• Great induction and orientation process to welcome you onboard
• Free onsite and close-by street parking
• Opportunities for training and development
• Fun and regular staff events - we love food!
• Onsite gym and coffee machine
• Instant and yearly recognition awards
• Warm and friendly culture
• Free counselling service
• Discounts and benefits

Diversity & Inclusion

We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. At Tunstall, you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. Each Tunstall colleague has a superpower…they’re unique. No one else is them, and we think that’s special. Come and join our mission and be part of our team, our One Tunstall team.

To be successful, candidates must have the appropriate work eligibility rights and are required to complete a Police check, NDIS Check and Blue Card (Working with Children), which can be organised and paid for by us.