About us

As part of a global company, Tunstall is the market leader of telecare solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live safely in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families with our emergency medical devices and 24/7 call centre support.

What there is

• That feel-good feeling to help people who need it
• Great training and onboarding to the team
• Amazing and supportive leaders
• Secure a full-time role that is worked during business hours - no weekend or evening work!
• Hybrid working opportunities for the right people who have suitable home equipment (once fully trained)

Purpose of the role

To work within the Community & Support Services team to recommend suitable Tunstall products and services and provide a high-quality end-to-end customer service experience to all community, government and direct Tunstall clients.

Responsibilities

• Be a primary point of contact (via phone and email) for product and service enquiries
• Engage with clients and key stakeholders to provide end-to-end support to complete the onboarding process for new alarms
• Respond to new and current client telephone calls and online enquires
• Accurately complete all documentation and admin required
• Recommend the most suitable products, explaining how they work to existing and new clients
• Answer alarm enquiries for new customers
• Troubleshoot non-urgent medical alarm enquiries

The successful candidates will have:

• Engaging 'people person' with the ability to demonstrate empathy and patience
• Proven experience in customer service or sales
• Excellent resilience and listening skills
• Ability to think on your feet and make decisions
• Computer literate with the ability to pick up new systems quickly
• Superb phone manner and attention to detail with written communications
• Have a positive, team-player mindset

Why us?

• Above Award rates paid
• Hybrid working opportunities (for the right people who have suitable home equipment and once fully trained)
• Great induction and orientation process to welcome you onboard
• Free onsite and close-by street parking
• Opportunities for training and development
• Fun and regular staff events - we love food!
• Onsite gym and coffee machine
• Instant and yearly recognition awards
• Warm and friendly culture
• Free counselling service
• Discounts and benefits

Diversity & Inclusion

We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. At Tunstall, you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. Each Tunstall colleague has a superpower…they’re unique. No one else is them, and we think that’s special. Come and join our mission and be part of our team, our One Tunstall team.

To be successful, candidates must have the appropriate work eligibility rights and are required to complete a Police check, NDIS Check and Blue Card (Working with Children), which can be organised and paid for by us.