About us

As part of a global company, Tunstall is the market leader of telecare solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live safely in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families with our emergency medical devices and 24/7 call centre support.

What there is

• That feel-good feeling to help people who need it - we are Values driven
• Great training and onboarding to the team
• Amazing and supportive leaders
• Secure a full-time role that is worked during business hours
• Hybrid working opportunities for the right people who have suitable home equipment (once fully trained)

Purpose of the role

The Finance Officer provides essential support to Tunstall's financial operations with primary focus on the accounts receivable function. The main responsibilities include customer account management, invoice processing, collections and other financial administration.

Responsibilities

Accounts Receivable Operations

• Support billing processes by preparing and dispatching invoices accurately and on time
• Follow up on overdue accounts and initiate collection activities
• Process and allocate customer remittances (EFTs, direct debits, BPAYs) to customer accounts

Financial Administration

• Perform daily bank reconciliations and cash allocation to customer accounts
• Process accounts payable transactions including invoice verification and payment processing
• Maintain accurate customer information and pricing data in Tunstall's ERP system

Customer Service and Relationship Support

• Provide professional customer service while handling payment-related enquiries
• Work with Sales and Customer Service teams to resolve billing discrepancies and disputes

The successful candidate will have

• Some experience with accounts receivable, data entry, or customer service
• Knowledge of Accounts Payable and Receivable
• Accuracy in data entry and financial record keeping
• Clear written and verbal communication skills
• Basic analytical skills to identify and resolve routine issues
• Excellent attention to detail

Why us?

• Hybrid working opportunities (for the right people who have suitable home equipment and once fully trained)
• Great induction and orientation process to welcome you onboard
• Free onsite and close-by street parking
• Opportunities for training and development
• Fun and regular staff events - we love food!
• Onsite gym and coffee machine
• Instant and yearly recognition awards
• Warm and friendly culture
• Free counselling service
• Discounts and benefits

Diversity & Inclusion

We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. At Tunstall, you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. Each Tunstall colleague has a superpower…they’re unique. No one else is them, and we think that’s special. Come and join our mission and be part of our team, our One Tunstall team. First Nations Peoples are encouraged to apply.

To be successful, candidates must have the appropriate work eligibility rights and are required to complete a Police check which can be organised and paid for by us.