About us

As part of a global company, Tunstall is the market leader of telecare solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live safely in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families with our emergency medical devices and 24/7 call centre support.

What there is

• That feel-good feeling to help people who need it
• Great training and onboarding to the team
• Amazing and supportive leaders
• Secure a part-time role 
• Hybrid working opportunities for the right people who have suitable home equipment (once fully trained)
• Autonomy: This is a stand-alone role where you set the standard
• Impact: Shape quality and compliance across Australia and New Zealand, also under the umbrella of a global Group structure
• Growth: Be part of a company that is planning to grow and is committed to continuous improvement

About the role

Reporting directly to the Head of Technology and working 26 hours per week as our Quality Coordinator, you’ll lead the development and maintenance of our Integrated Management System (IMS), manage audits, maintain certifications, and drive continuous improvement. As a stand-alone role, you’ll work closely with all departments to ensure clarity, integrity, and consistency in quality processes.

Key responsibilities:

• Oversee compliance with ISO 9001, 45001, 14001, 27001 & NDIS
• Coordinate internal/external audits and certification renewals
• Maintain registers for audits, risks, incidents, and improvement activities
• Manage document control within SharePoint/IMS
• Analyse trends, report on KPIs, and recommend corrective actions
• Champion process improvements and risk management initiatives

What you’ll bring:

• Diploma/Bachelor in Quality, Business or similar
• 5+ years’ experience in Quality, ISO/NDIS auditing & IMS coordination
• Lead Auditor qualification (ISO 9001/NDIS/ISO27001)
• Strong collaboration, communication and change management skills
• Strategic mindset with a solutions-focused approach
• Exceptional attention to detail and self-driven to succeed

Desirable: Privacy Officer certification, experience in Aged Care/Healthcare/NDIS sectors.

Why us?

• Competitive salary
• Hybrid working opportunities (for the right people who have suitable home equipment and once fully trained)
• Great induction and orientation process to welcome you onboard
• Free onsite and close-by street parking
• Opportunities for training and development
• Fun and regular staff events - we love food!
• Onsite gym and coffee machine
• Instant and yearly recognition awards
• Warm and friendly culture
• Free counselling service
• Discounts and benefits

Diversity & Inclusion

At Tunstall, we’re proud to champion diversity in backgrounds, experiences, and perspectives. Each Tunstall colleague has a superpower…they’re unique. No one else is them, and we think that’s special. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, as well as individuals across all communities, identities, and lived experiences.

Ready to Make a Difference?

If you’re passionate about quality and making an impact, we’d love to hear from you. You need to have the appropriate work eligibility rights, plus we make the onboarding process easy, by covering the cost of required checks once you’ve got the role:

• Police Check
• Working with Children Check (Blue Card)
• NDIS Worker Check