About us

Make a Real Difference – Every Day!

At Tunstall, we’re not your average workplace. As a global leader in telecare and emergency response, we help people stay safe and live independently in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families with our emergency medical devices and 24/7 call centre support.

What there is

• That feel-good feeling to help people who need it

• Great training and onboarding into the team

• Amazing and supportive leaders

• Secure a full-time role that is worked during business hours - no weekend or evening work!

• Hybrid working opportunities for the right people who have suitable home equipment (once fully trained)

About the role

As a Growth and Customer Engagement Consultant, you will deliver high-quality end-to-end customer service, supporting community, government, and direct Tunstall clients. You will recommend suitable Tunstall products and services, manage leads, and ensure a seamless onboarding experience for new and existing customers.

Your role is key to providing an exceptional customer experience, maintaining accurate records, and supporting the growth of Tunstall’s client portfolio.

Responsibilities

• Be a primary point of contact (via phone and email) for product and service enquiries

• Engage with clients and key stakeholders to provide end-to-end support to complete the onboarding process for new alarms

• Respond to new and current client telephone calls and online enquiries

• Manage assigned leads, follow up on opportunities, and support campaign initiatives

• Accurately complete all documentation and admin required

• Recommend the most suitable products, explaining how they work to existing and new clients

• Answer alarm enquiries for new customers

• Troubleshoot non-urgent medical alarm enquiries

The successful candidates will have:

• Engaging 'people person' with the ability to demonstrate empathy and patience

• Proven experience in customer service or sales

• Excellent resilience and listening skills

• Ability to think on your feet and make decisions

• Computer-literate with the ability to pick up new systems quickly

• Superb phone manner and attention to detail with written communications

• Have a positive, team-player mindset

Why join Tunstall?

We offer a range of benefits to support your success and wellbeing:

• Hybrid working opportunities (for the right people who have suitable home equipment and once fully trained)

• Above Award pay plus penalty rates

• Free onsite gym and coffee machine

• Free parking (onsite and nearby)

• Discounts and benefits through Employment Hero and CommBank

• Fun team events and recognition awards

• Company-paid employee wellbeing counselling

• Learning and performance with a purpose culture

Diversity & Inclusion

At Tunstall, we’re proud to champion diversity in backgrounds, experiences, and perspectives. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, as well as individuals across all communities, identities, and lived experiences.

Ready to Apply?

You need to have the appropriate Australian work eligibility rights, plus we make the onboarding process easy, by covering the cost of required checks once you’ve got the role:

• Police Check

• Working with Children Check (Blue Card)

• NDIS Worker Check

If you want a role with real purpose, APPLY NOW and join a team where every call matters.